
Late this morning I heard horrendous screams and virtually everyone in the house ran into my room. (I say virtually because Andrew ignores a lot that goes on in this house...)
Caroline screamed, "Katie's glasses are broken!"
Oh, no. I really was so sad. The girls take such good care of their glasses and, with all the screaming, it's nice that Katie's arm wasn't hanging from it's socket or something else actually worth screaming about.
What happened? Caroline had gone into the powder room to take care of business and... "They all came in there wrestling me!"
So, how did her glasses get broken? "Well I just touched them with my arm."
Oh. So, they all (Katie and the aforementioned missing Andrew) followed you into the bathroom and you began swinging and hit Katie in the face, breaking her glasses? Yes. OK.
I panicked because I didn't know if they were insured, I didn't have time to go to the doctor's office, I didn't have the paperwork handy, so many things. I panicked inside me and told Katie I'd get them fixed. (There's no fixing these things...they are busted good. Caroline. What an arm.) I'm actually late leaving for a hair appointment (yes, it's already Spring again. Every year whether I need it or not.), but I ran back in and grabbed the Medical 2009 file from the file cabinet. Digging through it as I drive down the driveway, I remember that we got her glasses at Wal-Mart. I recall that in November and every day I needed the spectacle buying experience to be convenient and occur after 5PM, so we went to Wal-Mart for her specs.
And at Wal-Mart, they guarantee kids glasses 100% for one year.
Still nervous when I arrived at the store, I told the clerk I didn't have the receipt, just the brochure promoting their policies. She looked up Katie's name in the computer and said, "Let me see if we have this frame." She pulled the exact frame from it's spot on the wall and said, "I'll just be a few minutes."
Three minutes later she returned and said, "If she needs them adjusted just bring her in anytime. I tried to duplicate the fitting from the broken frame. Bye now."
Tears welled up in my eyes, I swear. I have never been so grateful for just simple customer service. Our insurance company gives us total grief for not using their providers, but their providers could NEVER provide the service that Wal-Mart did for me today. I am so thankful for that place. God bless Sam Walton! (Scott always says that Sam is rolling over in his grave for the way that place is run now, but today Sam is proud of his optical shop in Michigan.)